FAQs

Frequently Asked Questions

This is where we  answer the most common questions prospective customers might have. We cover things like your warranty info, delivery options and returns, etc. Check out our FAQs below.

A car broker is a person who buys cars for a living, on behalf of clients – individuals buying private vehicles, as well as commercial vehicles for businesses . Because they do it every day, they have a nose for the best places to source your vehicle. They also know all the tricks and traps of the car-buying game, so they can sidestep these on behalf of clients. Basically, they are experts at getting the car you want without the hassle that comes along with searching through car yards.
Our total fee typically depends on a few different factors – the price and specification of the vehicle you are buying; delivery fees; and any customisations or accessories you might want to add to the vehicle.
Yes we can! We have solid relationships w/ dozens of different financial institutions. Most of them have agents that will meet you anywhere you like to complete any required documentation and get the ball rolling.
We source vehicles for clients from all over Australia.
No matter where you are located, or where the perfect vehicle for you is located, we can make it happen.
In most instances, an extended warranty is included with the vehicle typically up to two years. However, we can also supply a more comprehensive solution than a standard extended warranty (e.g. road-side assist, 5-year warranty, etc.) at very reasonable prices. All you need to do is ask!
Get the best price, without the run-around. As a licensed dealer we purchase hundreds of vehicles a year direct from wholesalers and dealers passing those savings on to you. Our experience and dealers’ licence allows us to get the best price on your new or used vehicle, including any trade-in.
We supply vehicles all over Australia. Because we send vehicles to regional areas on a regular basis we are able to transport vehicles at very reasonable prices.
As a licensed motor dealer we are committed to ensuring the quality of the vehicles we supply. Our Service includes thorough inspections, checks and road tests to ensure the vehicle meets our high standards before we can recommend it you. We also operate a licensed service and repair center.
For a dealer to provide us with the best price they need to know that we have a committed purchaser, so we need your authority to allow us to broker your deal completely. We also need to know what price you are prepared to pay for your new vehicle.

Car dealers understand our buying process. They know that we will look for solutions from their competitors so right from the start they will provide us with their “best price.”
The more information we have, the better equipped we are to work for you.

We encourage you to have an idea of what you want and how much you are willing to pay. Most manufacturers list their retail prices on the internet or in the paper, but be aware these prices don’t include all of your on-road and statutory costs as they differ from state to state.
Once you have made that initial enquiry our responsibility to you as a client begins. Our commitment to you extends past finding you the right vehicle. We care about what our customers want and once we have delivered your new or used vehicle we contact you again to get your feedback on our service and how we can improve.
The broker can tender out your trade-in to the used car wholesale market, and get back to you with the highest offer. (You need to be honest about the car’s condition.) This is a good way to separate the transactions so that a typical car dealer can’t use the trade-in as leverage over the acquisition of the new vehicle, or vice-versa.
If we haven’t covered off your questions here, send us a message using the chat feature on our website.
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